Butler County Vacations & Trips from $367

Hair in bathroom and sink area dusted.

I checked into my room #210 at 3 pm and it was hot in there so I turned on the ac. I left for three hours and came back and my room was still hot. I called the front desk and they kept telling me they had no complaints of the ac not working in that room. I asked them to change rooms and they said they would send someone up to check the ac unit before they would move me. A guy comes up turns the unit on and off and tells me it’s not working and will change me rooms. I am then moved to room 310 at about 7 pm and I checked the head of my bed for bugs and seen none. The next morning I was changing and a lady WALKED INTO MY ROOM UNANNOUNCED!! I shreeeeeked “check out is at 11!! “ and she said sorry sorry and shut my door. I dropped a piece of clothing when she startled me so when I bent down to pick it up I noticed something on the mattress which was BED BUGS!!! I immediately packed up the rest of my belongings and went down to the front desk to be asked by the manager Neil what he wants me to do about it! I had to throw away approximately 175$ worth of personal items I refused to bring with me. They did not refund me nor provide me with anything for an incident report. I took pictures of the bed bugs and am completely disgusted by this.

Front desk young man gave us the wrong information about breakfast time and we missed our pre-paid (not complimentary) breakfast. He did not give clear directions about where to go for dinner. The restaurant said it closed at 10pm but when we arrived at 9:50pm they said they stopped serving at 9:45. The hotel itself is decorated in fancy art-deco style.

Highly recommend!

Proper was fine but was not worth the price I paid. Additionally, they made us pay $25 for parking. Breakfast was by order, not buffet. The downtown area was dead the 2 days we were there.